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Shipping


We will ship out the order in 3-5 working days from our warehouse, after the confirmation of payment.

Please make sure your shipping address and the order information is correct before placing an order.

For any questions, please feel free to contact us for assistance.

Sometimes your order may be impacted by extreme bad weather, strikes or other unexpected events. If there are any problems with your order, including late delivery or being lost, please do not hesitate to contact us. We are happy to offer solutions to your inquiries.


Order cancellations
 
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at orders@eqwines.net as soon as possible if you would like to cancel your order.